Welcome to the Ksport USA Support Center! Here you can find a variety of resources and answers to some of our most common questions.

Return Policy

We want you to be completely satisfied with your purchase.  Our return policy is meant to be as simple and clear as possible.  We understand that delays in production can happen, issues during transit and just the plain old change of mind when purchasing a product.

Authorized Returns

On applicable returns, a Return Merchandise Authorization (RMA) number must be issued within 30 days of receiving the product if you need to return the product for any reason. RMA numbers can be obtained by either calling us or emailing the address above.

  

Returns are processed within 5-7 business days not including weekends, holidays or the day the package was received. 

Customers are responsible for all shipping fees unless it was our fault. 

Returns will not be accepted if they are used, installed, damaged or defective.  We strongly urge you to inspect your merchandise immediately upon receipt and email us within 48 hours if there are any issues.

Installation costs are not covered by Ksport USA for any returned product. 

Ksport USA reserves the right to change or amend our return policy without notice at any time without notification. We reserve the right to issue a restocking fee (25%) at our discretion.

Unauthorized Returns

Any merchandise sent to us without a RMA number may be refused and returned to you at your expense.  If a package without a RMA number was accepted by our shipping/receiving dept., it can take up to 15 business days to be processed. We reserve the right to issue a restocking fee (25%) at our discretion.

 

Special Orders

We do not allow cancellations or returns of special order items as they are built to order. Special order items include all Big Brake Kits, all Air Suspension Kits, any Coilover other than our Kontrol Pro line and vehicle specific replacement parts. All sales are final for special order items.

Defective Products

Any defective products must be reported to us within our 30 day return policy.  If it is determined there is a manufacturing defect we will work with you on a solution.  Please call us to report any issues.

Damaged Shipments

We do our best to ensure our products are packaged sufficiently to avoid damage during shipping but every once and a while there are exceptions that occur on the shipping carrier’s end that we cannot avoid. 

Please contact us within 48 hours if you receive merchandise that was damaged during shipping and we will initiate a claim with the shipping carrier. 

Be sure to keep all original packaging as during most claims the shipping carrier will want to inspect the items.

Refused or Undeliverable Shipments

In the event where a package is returned to us due to incorrect or incomplete addresses, the customer refuses delivery or the item is not picked up from a FedEx facility it will take up to 15 business days to be processed by our shipping & receiving department.  We may charge a 25% restocking fee at our discretion.

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  • 16-Apr-2020
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