Welcome to the Ksport USA Support Center! Here you can find a variety of resources and answers to some of our most common questions.

Shipping Issues

Damaged Shipments

We do our best to ensure our products are packaged sufficiently to avoid damage during shipping but every once and a while there are exceptions that occur on the shipping carrier’s end that we cannot avoid. 

Please contact us within 48 hours if you receive merchandise that was damaged during shipping and we will initiate a claim with the shipping carrier. 

Be sure to keep all original packaging as during most claims the shipping carrier will want to inspect the items.

Refused or Undeliverable Shipments

In the event where a package is returned to us due to incorrect or incomplete addresses, the customer refuses delivery, or the item is not picked up from a FedEx facility, it will take up to 15 business days to be processed by our shipping & receiving department.  We reserve the right to charge a 25% restocking fee at our discretion.

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  • 16-Apr-2020
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