Warranty & Service

General Warranty Information

All products sold are subject to the following warranty:

 

Autoline Industries warrants the shock absorbers and steering stabilizers to the original retail consumer against defects and workmanship for 12 months from the original purchase date when used on light truck and car applications under normal operating conditions. This warranty does not apply to shocks and steering stabilizers that have been improperly installed.

Our warranty does not cover shock absorbers that are to be used in racing applications. Exterior finish on all Ksport products is not considered a valid warrantee; consumers are responsible for the maintenance of paint and/or chrome or plated finish.

 

Shock Boots are also excluded from any type of warrantee. ALL SHOCK BOOTS should be removed prior to returning to the Distributor from which the product was originally purchased. Rusted shafts will also be denied as a warrantee claim; consumers are responsible for the upkeep and maintenance of the chrome rods.

The consumer will be responsible for the removal and freight costs both to and from the Distributor from which the product was originally purchased. Proof of purchase is mandatory in order to receive warrantee replacement; original invoice from the Distributor from which the product was purchased must accompany the product in question for warrantee.

Autoline Industries or Autoline Industries distributor has the right to refuse a warrantee claim if procedures are not met by the original consumer. All returns must have an R.M.A. approval from Autoline Industries prior to shipping direct to the Autoline Industries facility. Exclusions from this warranty are sales outside of the United States, the finish, dents, rust, or any condition caused by abnormal use or neglect.

The loss of use of product, loss of time, inconvenience, commercial loss or damages is not covered. Autoline Industries reserves the right to change, modify, or discontinue the design of any products previously manufactured without assuming any obligation to the consumer. Any consumer which qualifies for a replacement of said discontinued product will only be allowed to receive new product which replaces the discontinued. We are not responsible for a pair of any product, if a single product has an issue.

 

Autoline Industries reserves the right to refuse any and all warrantee claims from any Distributor which has not purchased the original Ksport product directly from Autoline Industries. Autoline Industries also reserves the right to refuse any Return Goods Authorization of said merchandise in which it is believed to be fraudulent or distressed merchandise not purchased originally from Autoline Industries.

This warrantee does not apply to any Ksport product which has been modified, customized, painted, dented, rusted or improperly installed.

 

File a Warranty Claim

To begin a warranty claim or send your product in for service, please begin by completing our warranty/service form which can be located here. Once you have completed the form, a Ksport USA staff member will contact you within 1-2 business days regarding your warranty or service request.


    • Related Articles

    • Return Policy

      RETURNS In the event you need to return your Ksport product, the unused item can be returned for a 25% restocking fee. Special order items cannot be returned under any circumstances. Returns must be shipped in their original packaging and in brand ...
    • Shipping Zones

      Ksport USA ships via FedEx domestically and internationally.  See the map below for FedEx Ground service times. Hawaii and Alaska ship via FedEx 2 day air. Shipments to Canada or other countries may vary, please check with our sales team for transit ...
    • Return Procedure

      To return a product, please complete a return request via our web form within 30 days of receiving your order. To ensure the return process is efficient and goes smoothly, please have your order number available. Once your order is verified, we will ...
    • Can I Customize My Ksport Big Brake Kit?

      Yes. All Ksport brake kits are available with several customization options. The calipers come standard in painted colors such as Orange, Red, Black and Yellow. We also offer an option to upgrade to premium high polish finishes as well as Glassy/Hard ...
    • Higher Spring Rates

       If you wanted higher spring rates, you could order slightly stiffer spring rates but I would not go up more than 2kg in spring rating without potentially causing harm to the shocks and causing a premature shock blowout. In general, We do not advise ...